Slowing the spread of COVID-19 in Guelph
This information is up to date as of Tuesday, May12. For the most up-to-date information visit guelph.ca/covid19.
The City of Guelph has declared a state of emergency. This situation is changing every day and we thank you for your patience as we reschedule programs and issue refunds for City programs, events and permits. Our online services remain available for you to use at guelph.ca/how.
Please keep staying home
As more businesses reopen, please remember that the advice of health professionals continues to be to stay home as much as possible. If you must go out for work, appointments or shopping, stay at least 2 metres (6.5 feet) from anyone you don’t live with.
Council and committee meetings
An adjusted schedule of City Council is available at guelph.ca/council.
City offices and facilities remain closed
To prevent the spread of COVID-19, City Hall, administration offices, arenas, pools, recreation centres, libraries, theatres and museums are closed to the public until the state of emergency is lifted.
City recreations programs, events and facility bookings are cancelled to July 5. All refunds have now been processed. If you have questions please email email@example.com call 519-837-5699.
The Guelph Provincial Offences Court administration office and Prosecutions Office is closed to the public until further notice. All pending Provincial Offences matters scheduled up to May 29 are adjourned to a future court date.
Parks and trails
While using City trails, please stay at least two metres (6.5 feet) away from people you don’t live with. We’ve taped off areas that may be less than two metres wide.
All playground equipment, sports fields, tennis and basketball courts, Silvercreek Skate Park and all off-leash areas are closed. You may walk through these areas, but do not stay or play. All dogs must be on a leash.
Community gardens are now open under newly developed public health guidelines.Visit guelph.ca/communitygardens for updates.
The City is hosting online City Council meetings. Please visit guelph.ca/council for schedule information and agendas.
The public waste drop-off is closed to residents. Large item collection is available for a fee by calling 519-767-0598.
Weekly waste collection continues
- If you or anyone in your home is self-isolating due to COVID-19 symptoms, has tested positive for COVID-19, or is isolating due to travel outside Canada please put all recyclables and garbage in bags (any bag is fine) in your grey cart. Keep using your green cart as usual.
- If everyone in your household is healthy and no one is self-isolating, please keep sorting your organics, recyclables and garbage as usual. Guelph’s recycling and organics facilities are still operating.
Spring yard waste collection has started
The City is collecting bagged and bundled yard waste every other week on your grey cart week until June. Get more info at guelph.ca/waste.
Water and wastewater
Only flush pee, poo and toilet paper. Never flush paper towels, tissues or wipes—personal or cleaning—down your toilet, even if they say they’re flushable.
The City will not charge late fees or interest on water, wastewater or stormwater bills until August 1.
Our water efficiency rebates and programs have been suspended in response to COVID-19. For more information visit guelph.ca/rebates.
911 is for emergencies, keep lines clear
Paramedics cannot test you for COVID-19 or take you to the assessment centre.
- Keep emergency phone lines clear for people who need emergency support, for example anyone with severe shortness of breath or other serious or life-threatening illnesses.
- Be clear and direct about your symptoms so you get the help you need; no one will be refused help.
- Do not call 911 to report people gathering or using closed facilities. Call the City’s bylaw team at 519-837-2529 or email firstname.lastname@example.org call Guelph Police Service’s non-emergency phone line at 519-824-1212.
- If you have COVID-19 symptoms use the self-assessment too at ontario.ca/covid to determine whether you should visit Guelph’s assessment centre for a test.
Property taxes and utilities
If you can, please continue to pay your property taxes. These funds help cover the cost of delivering critical services during this emergency. You can make arrangements with your bank or set up a pre-authorized payment plan at guelph.ca/tax.
If you need to delay a property tax payment or you would like to reschedule your pre-authorized tax payments please contact us at email@example.com 519-822-1260 extension 5605.
Guelph Transit buses arerunning on the 30-minute Saturday schedule. Mobility services are also running on a reduced schedule. Visit guelphtransit.ca for details or call 519-822-1811 extension 2801, TTY 519-826-9771.
- Do not use the bus if you have any COVID-19 symptoms, no matter how mild, or if you have travelled outside Canada in the past 14 days.
- Bus rides are freeand limited to 10 passengers at a time; seats are blocked to promote safe physical distancing.
There are no parking fees or time limits in City parking lots or metered spaces until July 1. Please don’t park in front of fire hydrants, private driveways or in fire and emergency routes.
For more information