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Customer Service Representative

2nd Chance Employment Counselling (Wellington) Inc.

The UPS Store
218 Silvercreek Pkwy N #17A, Guelph, ON N1H 8E8

Position: Customer Service Representative
Wage: $14/hour
Part-Time/Full-Time: Monday-Saturday: Various shifts between 9:00am and 6:30pm; Saturdays 10:00am-3:00pm

Job Description:

  • Smile. Greet customers and determine how to exceed their expectations
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer’s shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Completes tasks in a quick turn environment
  • Manages projects and follows through to completion
  • Maintains a clean, organized, and safe working environment
  • Strong attention to detail
  • Receive, sort and place mails in mailbox modules accurately.
  • Receive and process packages for couriers (UPS, DHL, etc).
  • Pack contents for shipping using established procedures and products
  • Operate copiers/printers, fax, binding/finishing equipment etc.
  • Graphic Design experience is a definite asset. In this case, you need to be able to set up print jobs, and also be capable of designing business cards and address other customers' graphics needs.
  • General Housekeeping Qualifications:
  • Must be fluent in English.
  • Excellent communication skills
  • Retail / Sales customer service experience
  • Ability to multi-task
  • Computer skills required; Working knowledge of Windows 7/10
  • Previous experience with office equipment including but not limited to photocopiers, printers binding equipment is an asset.


  • Ability to lift up to 50lbs

How to Apply:
Please email Cover Letter and Resume to Rakesh at

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