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Electronic billing pays off for Guelph Hydro customers

Guelph Hydro plants 500 trees and offers customers who register for ebilling a one-time $10 credit
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NEWS RELEASE

GUELPH HYDRO

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Registering for electronic billing with Guelph Hydro Electric Systems Inc. is paying off in more ways than one for Guelph Hydro customers.

In 2015, Guelph Hydro introduced its 1-2-3, Plant a Tree partnership with Trees for Guelph, in which the company plants one tree for every 10 customers who sign up for electronic billing (ebilling).

The first year of the program was a great success, with more than 5,000 Guelph Hydro customers registering for ebilling, saving 60,000 pieces of paper and 60,000 envelopes.

500 trees were planted throughout Guelph through the partnership, including more than 400 planted in O’Connor Lane Park by students at Ken Danby Public School.

Guelph Hydro introduces a $10 ebill credit

Now, in addition to planting trees, Guelph Hydro has introduced a one-time $10 credit for every customer who registers for ebilling.

"Ebilling offers customers a convenient and easy way to manage their electricity bills and our partnership with Trees for Guelph is a natural fit, reflecting the environmental benefits of switching to paperless billing while helping to build Guelph's urban forest," says Pankaj Sardana, Chief Executive Officer, Guelph Hydro Electric Systems Inc. "We're pleased with the number of customers who have taken part so far and hope to be able to donate double the number of trees next year.”

“By introducing this new $10 credit, we hope to be able to give customers who haven’t yet signed up for ebilling that little extra incentive,” he adds.

The credit is automatically applied to the bills of all active Guelph Hydro customers who are billed for electricity, register for ebilling, and receive an electronic bill for at least three consecutive months, including those who registered for ebilling prior to August 1, 2016.

Ebilling means record keeping right at your fingertips

Ebilling with Guelph Hydro is easy and convenient, offering customers the option of either receiving a monthly email that their bill is ready to be viewed through Guelph Hydro’s online customer portal, MyEnergy View, or receiving a PDF version.

In a few clicks, customers can view, print or save their bill. For added convenience, bills are archived so customers can see and download current or past bills as needed, providing record keeping right at their fingertips. 

Added convenience through MyEnergy View

Ebilling gives customers 24/7 access to MyEnergy View and time-saving conveniences and resources to help them get more out of their Guelph Hydro service, including paying their bill, tracking electricity consumption, and stopping, starting or moving their electricity service.

To register for ebilling and read the full terms and conditions related to the ebill credit, visit www.guelphhydro.com.

About Guelph Hydro Electric Systems Inc.

Guelph Hydro Electric Systems Inc. delivers a safe and reliable supply of electricity to more than 54,000 residential, commercial and industrial customers in Guelph and Rockwood and promotes energy conservation in the community.

The company is owned by Guelph Municipal Holdings Inc. which is, in turn, owned by the City of Guelph. For more information, visit: www.guelphhydro.com.

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