Guelph MP Lloyd Longfield says he is doing what he can to try and get a Guelph family home from Peru.
"We are aware and constantly in contact with them," Longfield said on Monday morning. "We have given them directions."
Their plight was discussed at Longfield's morning staff conference call today, he said, and he is doing what he can to help get them home.
Longfield said MPs have daily meetings with department officials to discuss specific issues in their communities.
The Beitz family has been trying to get a flight back to Canada for two weeks.
Jake and Raquel Beitz along with their two young daughters and Raquel's mother travelled to Peru for a vacation on March 13.
They are currently stuck in a hotel in Lima and have been unsuccessful in getting tickets on any flights out of Peru so far.
They say their situation is "desperate."
"We are real citizens of Guelph stuck in Peru so we are doing things we normally wouldn't do in order to get home," Raquel Beitz said in an email. "We are desperate."
The email said all the family gets is auto responses on emails from the Canadian embassy and government officials.
Beitz said that her mother-in-law in Guelph has reached out to the MP's office tried "but all she got from Mr. Longfield's office was cut and paste responses and redirecting us back to the same places that gave us auto responses the first time. We are being sent in circles."
They say Canadians in Peru are given priority status and that the government does not consider children traveling with their parents as qualifying for priority status.
"This policy doesn't seem right," she said.
The Beitz children are 8 and 11 years old.
The family has requested priority access to seats on a flight home.
Two days ago a rescue flight took 400 Canadians home from Peru.
The Beitz family says they only have wi-fi internet, no cell reception, so when seats are made available they find out later than many looking to get out.
