NEWS RELEASE
ALECTRA UTILITIES
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Upon discovering a programming error in billing for Guelph and Rockwood customers that resulted in overcharges, Alectra Utilities will issue a one-time $20.66 bill credit to reimburse affected residential customers.
Alectra Utilities has entered into an Assurance of Voluntary Compliance (AVC) with the Ontario Energy Board (OEB) to reimburse impacted customers for the overcharged amount.
“We sincerely apologize for this error and are correcting this miscalculation,” said Linas Medelis, vice president of customer service. “We strive to provide excellent service and billing accuracy to the homes and businesses we serve.”
Guelph and Rockwood customers impacted by the error will receive the credit and notice within the next 90 days. There is no additional action required by customers, as the credit will be automatically applied.
To learn more about how Alectra is working with the OEB to correct this matter, please visit alectrautilities.com/billing.
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