Network outages are also having an impact on emergency lines in Guelph.
Guelph police said people are calling 911 to ask about the current power and network outage happening in the Royal City.
"They're coming in very regularly," said Guelph Police spokesperson Scott Tracey.
Between 6:30 and 9:30 a.m., police said they fielded 33 calls to 911 "which were either determined to be intentional misuse or were of an unknown nature because the caller hung up."
"That's not an appropriate use," he said, adding it's not just as simple as hanging up the phone.
He said 911 dispatchers have to document every call properly, including getting names and other information, as each call has to be accounted for.
"For reference each of these calls takes three to five minutes for our dispatchers to address because they must ensure the caller is truly not having an emergency and then collect personal information required to properly document the call," Tracey said.
"If someone hangs up before we speak to them or doesn’t answer when we call back, this process takes longer as the cell company must be contacted to obtain subscriber information."
We shouldn’t have to say this but … PLEASE STOP CALLING 911 FOR POWER AND NETWORK OUTAGES. We can’t fix either of them and it ties up phone lines for people actually having emergencies. #Guelph #UseCommonSensePlease -st pic.twitter.com/WR3X4Qcxb9
— Guelph Police Service (@GuelphPolice) July 8, 2022
